How long does it take to complete my order?

Typically 1 to 4 days to have your order either ready for pickup, or turned over to shipping. Large orders may take longer, and busy times are unpredictable. If you need a fast turnaround just let us know - usually not a problem.

What type of printers do you use?

We use Canon 12 color pigment ink printers - Genuine inks paired with custom media profiles for excellent color reproduction.

Are Acrylic facemounts printed directly onto Acrylic?

Acrylic Facemount prints begin with a premium polyester print film, the film is perfectly smooth, wide-gamut, and subtly pearlescent. This material delivers exceptional clarity, depth, and tonal accuracy that remains stable for decades. The print is then face-mounted to 3 mm cast acrylic using a crystal-clear UV-filtering adhesive. Together with the natural UV resistance of cast acrylic, the artwork is protected from harmful UV exposure while gaining the optical brilliance acrylic is known for. As light passes through the acrylic and reflects off the print beneath, the image takes on a luminous, almost back-lit appearance - highlights shimmer, shadows gain richness, and colors feel intensely alive. Finished with diamond-polished edges and a rigid aluminum-composite backing, each piece is clean, vibrant, and ready to hang. A modern presentation that catches light beautifully from every angle.

Are Matte Metal printed directly onto metal?

Matte Metal prints start out as a subtle perlescent white print film with a matte UV finish, permanently fused to 3 mm aluminum dibond. The result is a clean, all-matte surface - nothing glossy, nothing reflective, just pure image tone and a very light texture, giving a subtle industrial finish without shine. Photographers and artists appreciate this surface for its dead-matte look, which eliminates glare and gives certain images like moody, or minimalist work - a natural, understated strength. For those seeking a high-gloss, light-amplifying alternative, see our Acrylic Facemount prints.

Do Stretched canvas prints come in satin?

Stretched Canvas prints start with a satin (semi-gloss) finish archival cotton-blend canvas printed using long-life pigment inks for excellent color accuracy, fine detail, and fade resistance that lasts for decades. The canvas print is stretched over 3/4 or 1.5 inch depth solid pine stretcher frames, with mirrored edges for a clean, borderless presentation. The surface has a satin texture that adds depth and dimension without softening the image. The result is a crisp, durable print that's lightweight, ready to hang, and built to showcase your work with lasting quality.

What type of paper or canvas is best for my photo?

Every paper or canvas has its own look and feel - some bring out soft tonal depth, others give punchy contrast and glossy richness. Here's how each of our six papers performs:

Ilford Galerie Matte Paper - Smooth and refined with a dead-matte surface. Produces natural tones and an elegant fine-art appearance. Blacks are softer than on glossy papers, but the overall tone is calm and professional - perfect for portraits, black-and-white, or framed work behind glass.

Ilford Galerie Luster Photo Paper - Semi-gloss finish offering excellent color depth and detail with minimal glare. It's a balanced, versatile choice for landscapes, travel, and general photography. Offers deeper blacks and richer color than matte, without the full shine of gloss.

Breathing Color Metallic Photo Paper - High-gloss, mirror-smooth surface with the deepest blacks and widest color gamut of all our papers. Perfect for vivid, high-contrast images - cars, water, night scenes, and bold color photography.

Hahnemuhle German Etching - Handcrafted in Germany by Hahnemuhle - papermakers since 1584 - this 310 gsm, mould-made paper is known for its rich texture and velvety surface. It delivers deep blacks, superb tonal range, and a tactile fine-art feel that adds real presence to any image. Best for: Limited editions, gallery display, or any work where texture and craftsmanship matter. Unmistakably luxurious - chosen by artists who want their prints to look and feel like original art.

Breathing Color Crystalline Satin Canvas - Semi-gloss canvas with stunning vibrancy straight off the printer. It produces excellent color, deep blacks, and a natural satin sheen. Ideal for gallery wraps, fine-art, decor, and large wall pieces where you want texture with clarity.

Breathing Color Lyve Canvas - A durable, reliable choice for commercial or high-traffic installations. Archival-grade coated canvas offering great color and long-term protection.

What is the best type of image file for me to upload?

We typically receive JPG uploads and they work excellent. You can also upload higher quality image files (Pro's, etc - a 16bit TIF or PSD file may work better if you need us to do any advanced editing to your image before print or if your image has smooth gradients like solid blue skies. Your image colorspace (sRGB, Adobe RGB, ProPhoto RGB) is maintained on import. If you are unsure about what resolution will work best we suggest sending the highest res file you have and let us handle that part. If your image does not fit the size you order, we'll let you know other size / crop options.

What is the best way of contacting you with questions?

Email is the very best and fastest way of getting answers, we usually reply within an hour. Same with Text - or the contact page.

Will my framed print come with a wire on the back to hang on the wall?

All products come with hanging hardware included. We typically use either a wire, sawtooth hanger, D-Ring hangers, Wall buddies, security hardware on request for public areas. Please let us know if you have a preference for hanging hardware or we will use our discretion. For longevity, be sure to use the hardware we supply to hang your picture, and use a professional for large pieces!

Do you need to charge sales tax?

Yes we do, GST is charged to all Canadian orders. If your order is shipping to a province that charges PST, we need to collect this also.

Does Pixx ship worldwide?

No but we do ship to most locations in Canada and the US - $29 up to 24x36" in Canada / $49 to USA.

Why does my print look darker than what I see on my computer monitor?

This is often because your monitor is set brighter than the standard level used for print.
Screens are made to look great for everyday viewing, but that extra brightness can make prints seem darker by comparison.

To get a closer match, you can calibrate your monitor to ICC color standards. We use Datacolor calibration devices and software to fine-tune every part of our workflow - from camera and scanner to monitors, printers, papers, films, and canvas - so what you see is as close as possible to what we print.

Is one pixel in my image equal to one dot on the paper?

Not anymore.

In the early days of digital printing, each image pixel produced a single printed dot.
A simple 1:1 relationship. A 300 ppi image printed on a 300 dpi printer created a visible grid of dots, resulting in sharp edges but grainy tone.

Modern printers like our Canon ipf8400 bad boyz work very differently. Instead of single dots, they spray millions of microscopic droplets of 12 different inks, overlapping and blending to form perfectly smooth continuous tone. The printer's 2400 x 1200 dpi specification refers to droplet placement precision, so each image pixel is built from hundreds of micro-droplets that blend seamlessly like a fine airbrush mist. That's why today's prints appear perfectly smooth, even under close inspection - there's no dot pattern, just beautifully blended color.

Will my print colors match my monitor?

Almost always, yes - especially if your monitor is calibrated.

Our entire workflow is color-managed from capture to print using custom ICC profiles built for each printer and paper type. That said, monitors glow with light while prints reflect it. A few colors that only exist on screen like very deep blues, hot reds, or neon tones simply can't be reproduced exactly in pigment.
They'll print as the closest possible match within the printable color range.

Under proper lighting (neutral daylight around 5000K), your print will look true and natural. If color accuracy is critical especially when matching original artwork, we recommend ordering a small print first. It's a simple, low-cost way to confirm everything looks perfect before committing to the final size.