How long does it take to complete my order?

Typically 1 to 4 days to have your order either ready for pickup, or turned over to shipping. Large orders may take longer, and busy times are unpredictable. If you need a fast turnaround just let us know - usually not a problem.

What type of printers do you use?

We use Canon 12 color pigment ink printers - Genuine inks paired with custom media profiles for excellent color reproduction.

Are Acrylic facemounts printed directly onto Acrylic?

No, Acrylic facemount prints start out as a 10mil high gloss photo print. The print is Face Mounted onto 3mm cast acrylic glass using a crystal clear UV adhesive.

Are Matte Metal printed directly onto metal?

No, Matte Metal prints start out as a subtle metallic white print film with Matte UV finish applied - Fused to 3mm Aluminum Dibond - All Matte - Nothing shiny except the aluminum edges. Many Photographers and Artists love these for the almost Dead-Matte finish which is perfect with certain images.

Our high gloss option is the Acrylic Facemount print.

What is the best type of image file for me to upload?

We typically receive JPG uploads and they work excellent. You can also upload higher quality image files (Pro's, etc - a 16bit TIF or PSD file may work better if you need us to do any advanced editing to your image before print or if your image has smooth gradients like solid blue skies. Your image colorspace (sRGB, Adobe RGB, ProPhoto RGB) is maintained on import. If you are unsure about what resolution will work best we suggest sending the highest res file you have and let us handle that part. If your image does not fit the size you order, we'll let you know other size / crop options.

What is the best way of contacting you with questions?

Email is the very best and fastest way of getting answers, we usually reply within an hour. Same with Text - or the contact page.

Will my framed print come with a wire on the back to hang on the wall?

All products come with hanging hardware included. We typically use either a wire, sawtooth hanger, D-Ring hangers, Wall buddies, security hardware on request for public areas. Please let us know if you have a preference for hanging hardware or we will use our discretion. For longevity, be sure to use the hardware we supply to hang your picture, and use a professional for large pieces!

Do you need to charge sales tax?

Yes we do, GST is charged to all Canadian orders. If your order is shipping to a province that charges PST, we need to collect this also.

Does Pixx ship worldwide?

No but we do ship to most locations in Canada and the US - $29 up to 24x36" in Canada / $49 to USA.

Why does my print look darker than what I'm seeing on my computer monitor?

One common reason for this is your monitor brightness is turned up beyond the standard benchmark brightness level to match print. This seems quite common as it just makes seeing our screens easier. Your monitor can be calibrated to ICC standards so what you see on screen will better match what we print. We use Datacolor devices and software to calibrate our Camera, Scanner, Monitors, printers/papers, films and canvas.